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Return to shopRefund & Return Policy
At Assetfamily, customer satisfaction is our priority. We proudly stand behind the quality of our women’s dresses and are committed to providing a smooth, worry-free return and refund experience. This policy explains the conditions, timelines, and procedures for returns and refunds to help you shop with confidence.
By placing an order on assetfamily.com, you agree to the terms outlined below. We recommend reviewing this policy before completing your purchase.
1. Return Eligibility Overview
We offer a 60-day return window, giving you plenty of time to review your purchase.
Return Window: 60 days from delivery date
Refund Processing Time: Within 8 business days after return approval
Restocking Fees: None
Return Fees: None
Refund Amount: 100% of the item purchase price
Eligible returns that meet the conditions below will be accepted without penalty.
2. Return Window (60 Days)
You may request a return within 60 calendar days from the date your order is marked as delivered, based on the carrier’s tracking confirmation. Requests submitted after this period may not be eligible.
This extended timeframe allows you to assess the fit, comfort, and overall quality of your dress.
3. Condition of Returned Items
To qualify for a return, dresses must be:
Unworn and unused
Free from stains, odors, or damage
In original condition
Returned with original packaging (if applicable)
Items showing signs of wear, alteration, or improper use may be rejected.
4. Non-Returnable Items
Returns may be declined in the following situations:
Requests made after the 60-day return window
Items damaged due to misuse or improper care
Products missing original components or accessories
If a return is not approved, you will be notified with an explanation.
5. Return Process
To start a return:
Contact Assetfamily customer support within 60 days of delivery.
Provide your order number, the item(s) to be returned, and an optional reason for return.
Wait for return authorization and instructions.
Ship the item following the provided guidelines.
Returns sent without prior authorization may experience delays.
6. Return Shipping Costs
No return shipping fees are charged by Assetfamily
No restocking or handling fees apply
No administrative fees are added
Our goal is to make returns simple and risk-free.
7. Refund Timeline Overview
| Stage | Timeframe |
|---|---|
| Return Received & Inspected | 1–3 business days |
| Refund Processing | Within 8 business days |
| Funds Reflected | Varies by payment provider |
Refunds are issued to the original payment method unless otherwise required by law.
8. Refund Method
Refunds are processed using the same payment method used at checkout, including credit cards, debit cards, and supported digital payment options. Processing times depend on your bank or payment provider.
9. Partial Returns
If only part of an order is returned, the refund will apply only to the returned item(s). Original shipping fees are non-refundable. No penalties apply to partial returns.
10. Exchanges
We do not offer direct exchanges. If you need a different size, color, or style, please return the original item for a refund and place a new order.
11. Damaged or Defective Items
If your dress arrives damaged or defective, contact customer support within 48 hours of delivery. Please include clear photos of the item and packaging. Once verified, we will provide a replacement or refund at no additional cost.
12. Incorrect Items
If you receive the wrong item, notify our support team immediately. We will resolve the issue promptly without extra charges.
13. Refund Delays
If your refund has not appeared within the stated timeframe, please check with your bank or payment provider. If needed, contact our support team for assistance.
14. Abuse of Returns
Assetfamily reserves the right to limit or refuse returns in cases of excessive, abusive, or fraudulent return behavior to protect service integrity.
15. Customer Support
For help with returns, refunds, or eligibility, please contact our support team:
Support Hours: 8:00 AM – 7:00 PM (EST)
Support Days: Monday – Saturday
16. Policy Updates
Assetfamily reserves the right to modify this Return & Refund Policy at any time. Updates will be posted on this page with the latest revision date.
17. Contact Information
If you have questions about returns or refunds, please contact us:
Brand: Assetfamily
Address: 10721 Tilley Rd S, Olympia, WA 98512-9166, United States
Email: support@assetfamily.com
Support Hours: Monday – Saturday | 8:00 AM – 7:00 PM (EST)