FAQs

At Assetfamily, we believe shopping for women’s dresses should feel effortless, secure, and enjoyable. To help you shop with confidence, we’ve answered the most common questions about ordering, payments, shipping, and customer support below.

Ordering & Checkout

How do I place an order?
Placing an order is simple. Browse our women’s dress collections, select your preferred style, size, and quantity, then click Add to Cart. When you’re ready, review your cart and proceed to our secure checkout to complete your purchase.

Is checkout secure?
Yes. Our checkout process is fully protected with industry-standard SSL encryption, ensuring that your personal, billing, and shipping information remains safe and confidential at all times.

What information do I need to provide?
To process your order accurately, we require:

• A valid shipping address

• Billing details

• An email address for order confirmation and updates

Please review your information carefully before submitting your order to avoid delays.

Payments & Data Security

What payment methods do you accept?
We accept trusted payment options, including:

• Major credit and debit cards

• PayPal

All payments are processed through secure and reputable payment gateways.

Is my payment information stored?
No. Assetfamily does not store or have access to your full card details. All transactions are handled by PCI-compliant payment processors designed to protect your financial information.

Shipping & Order Tracking

Can I cancel or change my order?
Orders are processed promptly to ensure timely delivery. If you need to cancel or make changes, please contact us as soon as possible. Once an order has entered production or shipping, changes may no longer be possible.

How do I track my order?
After your order ships, you’ll receive a confirmation email with a tracking number. This allows you to follow your package from dispatch to delivery.

What if my dress arrives damaged?
We want every customer to be satisfied with their purchase. If your dress arrives damaged, please contact us with your order number and clear photos of the issue. Our team will assist you with a replacement or refund as quickly as possible.

Returns & Customer Care

What is your return policy?
We offer a 30-day return window for dresses that are unused, unworn, and in their original condition. Our goal is to ensure you feel confident and comfortable with every purchase.

How can I contact customer support?
Our support team is happy to help with any questions or concerns.

Company: Assetfamily
Address: 10721 Tilley Rd S, Olympia, WA 98512-9166, United States
Email: support@assetfamily.com
Support Hours: Monday – Saturday | 8:00 AM – 7:00 PM