Cancel/ Change Order

At Assetfamily, we understand that shopping for women’s fashion should be enjoyable and stress-free. We strive to provide quick order processing while maintaining flexibility where possible. Our goal is to ensure every purchase is delivered seamlessly, with all the details taken care of. Below is our policy regarding order cancellations, modifications, and shipping address accuracy for your convenience.

1. Order Cancellation or Modification

We recognize that life can be unpredictable, and sometimes, adjustments are necessary after an order is placed. To support this, we offer a 4-hour modification window to make changes to your order.

4-Hour Adjustment Window:
You may request a cancellation or modification — such as a change in size, color, or product — within 4 hours after placing your order.

How to Request Changes:
To modify or cancel your order, simply contact us through email, including your Order Number. The more specific you can be, the quicker we can assist you.

Processing Limitation:
After the 4-hour window has passed, your order is automatically moved into processing and packaging. Once in this stage, changes or cancellations cannot be made. This system ensures that we maintain fast delivery and that each dress or item is prepared with care.

2. Shipping Address Accuracy

The accuracy of your shipping address is crucial to ensure a timely and successful delivery. Our aim is to get your dress to you without delay, and we depend on your attention to detail.

Customer Responsibility:
Please double-check your shipping details, including the recipient’s full name, street address, city, state, ZIP code, and any apartment or suite numbers, at checkout. These details are essential to avoid delays.

Address Verification:
We strongly recommend reviewing your shipping information before finalizing your order. Even small mistakes can lead to delivery delays or failure to receive the package.

Liability Notice:
Assetfamily is not responsible for delays, lost packages, or failures in delivery caused by incorrect or incomplete address details provided at checkout.

Returned Packages:
In the event that a package is returned to us due to address errors, an additional shipping fee may be required to resend the item. Please ensure the accuracy of your shipping details to avoid any inconvenience.

3. Customer Support

Our customer support team is always available to assist you. Whether you have questions about your order, need to make changes within the 4-hour window, or require general support regarding your women’s fashion purchase, we are here to help.

We are committed to providing you with a smooth and pleasant shopping experience, from browsing through our elegant dress collection to receiving your order at your doorstep.

If you need assistance or have any questions, don’t hesitate to reach out to our support team. We’re happy to help!